Back to the Startup Program

FAQ's

Nope! Nothing's compulsory. We value your time and want to support you when you need it. No need for weekly meetings or milestone presentations. However, we do believe in open communication to understand and meet your needs.

Not at all! It won't cost you a thing to be part of the program. If you decide to keep using IONOS services afterwards, you'll only be billed for usage once your credits are used up. But don't worry, we'll keep you informed about your current status. And if you ever want to leave the program, there are no risks involved. We're here to meet your needs without burdening you with contractual obligations.

At IONOS, we assess startups based on various criteria including innovation, scalability, growth potential, marketability, and alignment with the program objectives. It is essential that your startup has already been established and is no more than 5 years old.

Definitely! IONOS understands that startups have changing needs, so we offer flexible infrastructure solutions to support the growth and increasing demands of your business. Our services come with 24/7 support, and together with our experts, we'll find the right way to help your company thrive.

Yes, IONOS offers support and expertise to aid startups in migrating to the cloud and seamlessly integrating their existing systems into their new infrastructure. Our technical team will provide guidance throughout the process to ensure a smooth transition.

Yes, the Startup Program offers mentorship initiatives and networking events where startups can connect with industry experts, successful entrepreneurs, and other like-minded startups. These opportunities are all about building valuable relationships and sharing knowledge.

We are committed to providing outstanding customer support in the program. You can expect various support channels, such as email, phone, and live chat, ensuring that you have constant access to technical support.

You can join the program at the beginning of any month throughout the year. You’ll have a dedicated contact person providing individual support to help you achieve your goals and foster growth.

The program typically spans 24 months and consists of two phases: the Startup Phase and the Alumni Phase. During the Startup Phase, you will enjoy a 100% discount on all cloud products available through the DCD (Data Centre Designer).

Our goal is to establish a long-term relationship with you. You can explore other programs like the ISV Program. Otherwise, you can choose to stay with us and continue benefiting from our personalised support as your business grows.